Investaco Service Proposition

Download your copy of Investaco’s Service Proposition here

At the end of 2012, the FSA are introducing Retail Distribution Review (RDR) which is aimed at further protecting the consumer.

The RDR aims to ensure that:

  • Independent advice is truly independent and reflects investors’ needs.
  • Consumers can clearly identify and understand the service they are being offered and know up-front how much advice is going to cost and how they will pay for it.
  • Commission-bias is removed from the system and recommendations made by advisers are not influenced by product providers.
  • All investment advisers will be qualified to a new, higher level, regarded as equivalent to the first year of a degree.

At Investaco we are fully committed to providing clients the services they require without overloading them with ‘too much information’. To this end, we are creating a tiered service level scheme designed to satisfy everyone’s needs. This new service will be fully launched on June 1st 2012 so it is fully implemented before RDR comes in to place.

Regardless of the Service Level all clients benefit from a dedicated advisor and administrator who will monitor your case throughout the entire process, be it a one off mortgage arrangement to lifelong portfolio management.

At the beginning of a relationship with a new client we will carry out a free initial discussion to get an understanding of your current situation and needs. Should you then wish to progress this relationship we will then carry out a much more in depth consultation where we spend time with you to explore your current financial situation and discuss your financial goals.

Due to the time and research involved in carrying out a full consultation and making our recommendations, we charge a fee of up to £250 for this service. When clients then go on to take a service through Investaco this fee will be off set against our normal fee charging structure which can be seen below.

Investaco Standard Service Level

The Standard Service Level has been designed for client’s seeking advice on a one off basis and do not wish to have any on-going service or advice commitment from Investaco. You will be seeking advice for a specific product only.

Investaco will deal with the administration of your file and should you contact us in the future for further advice, we will be delighted to assist you. At this point, clients may wish to progress to a higher service level.

All business will be carried out during normal office hours only. Contact will be predominantly via either phone or email (you will specify which). Advice will be wholly impartial and unbiased.

Investaco Advanced Service Level

The Advanced Service Level has been designed for clients seeking an on-going  relationship with Investaco. This tier is suitable for those clients wishing to build and protect their financial position.

A typical example of an Advanced Service Level client would be one that has more than two but no more than five separate holdings with Investaco, eg a Pension and ISA. We would recommend at least one review meeting per year. Review fees are charged per holding so in the above instance we would recommend an annual meeting to discuss both products at a fee of £250 per holding totalling £500 for the annual review.

We would advise that review meetings for multiple holdings be held at the same time so your whole situation can be discussed as a whole rather than in isolation.

The review fee can be deducted straight from the fund or can be paid directly by the customer.

As an Advance Service Level client you will receive on-going administration and monitoring of you holdings. Contact will be predominantly via phone and email. In some instances you will have internet access to your holdings which you will be able to review at your leisure. Advice will be wholly impartial and unbiased.

Investaco Superior Service Level

Our highest level of service, the Superior Service Level has been designed for clients requiring a proactive and holistic approach to financial planning. This is suitable for clients with larger investment portfolios or those who are looking to receive on-going financial planning advice.

A typical example of a Superior Service Level client would be one that has multiple holdings with Investaco, eg Mortgages (1 residential and 1 BTL), Personal Pension, two Investment bonds and a cash ISA. Due to the complex nature of having multiple holdings we would recommend at least two review meetings per year.

Review fees are charged per holding at £250 each holding but we will not charge more than a maximum of £1,500 per review.

The review fee can be deducted straight from the fund or can be paid directly by the customer. We would advise that review meetings for multiple holdings be held at the same time so your whole situation can be discussed as a whole rather than in isolation.

We will be seeking to provide a proactive and personal level of service, with the objectives of responding (where possible) to changes in markets, to provide the opportunity for capital growth under positive market conditions and endeavour to outperform market sector averages for your investments, pensions and savings during difficult times.

As a Superior Service Level client you will receive on-going administration and monitoring of your holdings. Contact will be predominantly via phone and email but we will follow each communication up with a letter. As a Superior Service client we will endeavour to deal with your enquires within 48 hours. You will also receive personal internet access to your holdings and some of our internal systems which you will be able to access at your leisure. Advice will be wholly impartial and unbiased.

All clients should always be aware that any investment carries a level of risk. Investment values can go down as well as up and you may get back less than you initially invested.

For more information, please contact us